Want to eat this goodness? Then get on our list so you can order!
How much is my dinner?
We do things a little differently at WECO in the way that we calculate our dinner prices. Most of our ingredients are delivered daily so you have the freshest dinner possible! This means we don’t know what the ingredient cost is until that day. We calculate the ingredient total based on our invoices from farms and other purveyors for that day’s dinner.
We send the cost email out around 7-7:30 pm, so that you can eat first, and then pay later.
This payment format runs on an honor system. Trust is important to us, and we trust everyone in the Weco family to pay for what they ordered. If we find that someone is deliberately underpaying (or worse, not paying at all), we will have to contact you and request payment, and your name will be added to the VID list (Very Important Don’t)! Only good vibes allowed.
How do I pay?
On the night of your order, you will receive an email from Weco with the ingredients cost of the day’s dinner. You decide what you think is fair to add for our overhead, rent, labor, and love!
If you open the payment portal email on your mobile device, there will be an option to pay via Venmo in addition to the credit card option.
Can I pay with cash or check?
While we have accepted cash and checks in the past, we are phasing that out, and moving solely to payment via our online payment portal!
Please feel free to keep sending us handwritten notes though, we love that! 🙂
Where do I go to pick up, or when will I receive my delivery?
Pickup is available from 3:30 – 6:00pm on the day of your order at WECO Acton (251 Arlington Street, Acton MA 01720).
If you ordered for delivery, the delivery window is between 12:00-6:30pm. If your delivery falls between 12:00-4:15pm, you will always get an email from us in advance to make sure that works for you.
You will receive an automated text message with an ETA of your delivery once the driver is on the way. You will also receive a notification when you are the next stop.
If you would like a more precise ETA, please email us at firstname.lastname@example.org
I only received a confirmation email for two out of three days I placed order requests for.
Our goal is to serve as many people as possible every week! We do our best to accommodate everyone, but some days sell out faster than others!
When we accept orders we have to do so in a way that allows us to run efficient delivery routes, not overtax our pickup capacity, and allows us to get dinners to as many people as possible. Therefore, we cannot guarantee that we will be able to provide every meal that we request but we will try very hard to do so. We are constantly working on increasing our capacity but while maintaining the extremely high quality of our ingredients and preparation so that the food is always as delicious as it was from the very first time we cooked a WECO dinner.
What if I need to make a change to my order?
You are welcome to request changes to your order, and we ask that you do so by 10:00am the day before your meal.
Please note that we will do our best to accommodate changes, but it is not always doable.
*If you would like to cancel your order, we also ask that this be done by 10:00am the day before your meal.
I filled out the form, but didn’t get an automated reply email that my form has been submitted
There are a few reason this may be:
- This might be because you filled out your email incorrectly. We ask that you please double check your email when you create your account and are filling out the order form! Please use an email address that you frequently check, as all of the correspondences regarding your dinner will be sent to the email address you provide.
- You didn’t reach the last page of the form! Watch this video on How to Order WECO!
Does the automated reply email confirm my orders?
No, the automated reply once you submit your order request does not confirm your orders. Your orders are confirmed manually. The automated reply email from the form simply informs you that your request has been submitted, but not confirmed. Confirmation emails will go out to everyone who we are able to cook for around 12:00pm on Saturday.
When we accept orders we have to do so in a way that allows us to run efficient delivery routes, not overtax our pickup capacity, and allows us to get dinners to as many people as possible. Therefore, we cannot guarantee that we will be able to provide every meal that we request but we will try very hard to do so. We are constantly working on increasing our capacity while maintaining the extremely high quality of our ingredients and preparation so that the food is always as delicious as it was from the very first time we cooked a WECO dinner.
I want to switch my order from delivery to pickup, or vice versa
If you would like to change how you will receive your order, please send us an email with your name and the date of your order in the subject line, and we will facilitate the switch! We require 24 hours notice as making this switch day-of can result in bags not making it to their final destination!
I ordered for pickup, but was unable to come get my dinner! Now what?
Any meals not picked up will be refrigerated and available for pickup the next day. If you are unable to pick up your meal at all, you are still responsible for paying for it!
This does not apply to Friday pickups, as we’d like to have a day out of the kitchen on Saturday 🙂
All of our chefs are ServeSafe certified, a certification required by the state for safe food handling. They have also watched ServeSafe’s COVID-19 precaution video.
All surfaces are sanitized after preparation, cooking, or packaging is complete for a meal component.
All employees are required to wear masks, and gloves are required when handling food.
Regular hand washing is required and we have sinks that are hand-wash only so there is no food nearby the sink.
Drivers sanitize the surfaces of their vehicle before heading out on their route. They also wear masks and gloves when delivering food, and employees working pickup also wear masks and gloves.
No outside guests are allowed in the building unless they are delivery drivers for our purveyors.